How do you handle maintenance, repairs and guest damage?
We approach maintenance in two steps: prevention first, resolution second.
Maintenance Approach
On Core, we coordinate reactive maintenance – when something fails, we handle it with vetted vendors and inform you. On Plus and Elite, we add preventative maintenance schedules and quarterly condition reports, which significantly reduce surprise breakdowns and guest-experience issues.
Guest Damage
When there is guest-related damage, we document it carefully, claim where possible via the booking platform (for example, Airbnb's protection policies), and handle vendor coordination. You receive transparent records and see both the incident and the resolution in your owner reporting, so there is a clear trail instead of vague notes.
Need More Help?
Can't find what you're looking for? Our team is available 24/7 to answer your questions.
Contact Support